South Jefferson SportsPlex Policies
and
FAQ’s…
Hours of Operation
Times are subject to change without notice. Any situations leading to closing during normal working hours will result in every attempt to post on the website and email campaign. Staff members will unlock the facility 10 minutes prior to opening time for teams to prepare for their usage. Staff will give last call to leave 10 minutes after scheduled closing time and lock the doors no longer than 15 minutes after scheduled closing time. Anyone postponing these procedures without prior approval from South Jefferson SportsPlex Management will be subject to removal of the facility and banning from further use. Staff may close the facility any time after 7:00 pm if no rentals are scheduled. Phone calls in advance are recommended.
Monday – Saturday: 7:00 am – 9:00pm
Sunday: 8:00 am – 9:00 pm
Call (315) 203-0179 any time for availability outside these hours.
General Rules of the South Jefferson SportsPlex
– ABSOLUTELY NO FOOD OR LIQUIDS ARE PERMITTED ON THE PLAYING SURFACE AT ANY TIME.
– No cleats are allowed on the playing serface. Turf shoes and flats shoes are permitted only.
– NO shoes worn outside are allowed to be on the playing surface. All players are asked to change shoes prior to beginning their sessions.
– South Jefferson SportsPlex is a tobacco-free campus. This includes: vaping, e-cigarettes, and smokeless tobacco.
– Members must present their membership cards each time they use the front desk.
– Absolutely no one is permitted to enter the playing area without staff present.
– Only players part of the facility usage activity are permitted to enter the playing surface after facility staff or coaches have given clearance to do so by facility reminder services
– Any member lending his/her membership card to another person will lose all membership privileges. No refund will be given.
– Children age 5 and under may use either the boys’ or girls’ restrooms if accompanied by a parent or guardian.
– Children 8 years and under may not be left unattended in the lobby areas or other parts of the facility at any time unless they are a participating member of the activity.
– South Jefferson SportsPlex is not responsible for lost or stolen items. Please don’t leave valuables in plain sight.
– Prices, fees, facility schedule, hours of operation, classes, and instructors are subject to change. Changes may occur during a session. Notices will be posted when changes are made when possible.
– Please report vandalism or repairs needed so we may maintain the facility in the best possible condition.
– The use of any device capable of photographic images is strictly prohibited in SouthJeff SportsPlex restrooms and changing areas.
– Any use of photo capable devices in program areas must have approval of instructor and facility management.
– To ensure the safety of our members and guests, South Jefferson SportsPlex uses video surveillance and recording throughout the building except in restrooms.
– South Jefferson SportsPlex prohibits staff from babysitting members and guests whom they meet here at South Jefferson SportsPlex.
– South Jefferson SportsPlex may use and take photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.
Membership Cards
When using the SportsPlex facilities, you must present your membership card. If your card has been lost, a new card can be purchased for a $5 fee. If you forget your card, you will be admitted after personally checking in with the attendant at the front desk. A one day pass may be issued for a lost or forgotten card up to 3 times per year. After 3 times, access to the facility will be denied until a new card is purchased.
Refunds
Refunds
Individual Club/Academy refunds will not be given. Cancellations must be submitted in written or in person at least 3 days prior to automatic payment processing.
No refunds are offered for rentals. We offer a voucher for any cancelled facility rental as long as it’s at least 48 hours in advance. Any cancellations or no-shows inside 72 hours will be charged full price.
The South Jefferson SportsPlex reserves the right to cancel any rental or session that does not meet minimum enrollment. Members will be offered a voucher for any items cancelled by the SportsPlex if the cancellation is occurring due to a SportsPlex issue. Any cancellations of sessions or rentals due to a member violation of terms or conditions will not result in a refund or voucher of any kind. Special circumstances may exist and SportsPlex management have the right to alter these terms at any time without written notice.
Non-Sufficient Funds Procedure
If your check/ACH Draft or Credit/Debit Card auto withdrawal is returned unpaid, it will be collected electronically and you will be assessed a minimum fee of $25.00 (or the maximum amount allowed by law). Check writer/Card holder is also responsible for all other collection costs.
Closings
Holidays: South Jefferson SportsPlex is closed on designated holidays throughout the year. In addition to scheduled holiday closings, we will have early closings on or around other holidays throughout the year. Such postings will be available on the site calendar.
Inclement Weather: Please visit the website at www.southjeffsportsplex.com or call (315) 804-2665 for information regarding SportsPlex program and facility operations on inclement weather days. South Jefferson SportsPlex will close according to safety regulations, for a 30 minute period after the last lightning flash on all outside activities. South Jefferson SportsPlex will make every effort to make up classes missed due to inclement weather and other SportsPlex closings.
Photographs
South Jefferson SportsPlex may take and use photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.
Standards of Conduct
The foundation of South Jefferson SportsPlex is the mission to build strong kids, strong families and strong communities. South Jefferson SportsPlex creates an atmosphere of a caring community and a place in which everyone is made to feel special and cared about. The standards of conduct have been put into place to ensure that everyone at South Jefferson SportsPlex feels this way.
– Members, program participants or guests who violate one of the standards listed below may have their membership privileges suspended or terminated.
– Fighting
– Vandalism or malicious destruction of SportsPlex or member property
– Theft
– Lending membership card to a person to gain access
– Possession, use or distribution of drugs or alcohol on SportsPlex property or at SportsPlex sponsored events or programs
– Use of profanity in South Jefferson SportsPlex facility
– Disruptive behavior
– Verbal, threatening or physically or emotionally abusive behavior to other members or staff
– Disrespectful behavior to members, guests or staff including any reference to race, gender, or sexuality.
– All apparel (lack of apparel) should be appropriate for a family environment.
SportsPlex Sex Offender Policy
It is the policy of South Jefferson SportsPlex does not allow a known registered sex offender on any SportsPlex properties or sites (including non-owned sites that we operate) so the safety of participants can be maintained.
WIFI Terms & Conditions
By using South Jefferson SportsPlex of Frederick Guest WIFI internet service, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology.
Digital Community Guidelines
South Jefferson SportsPlex use social media, blogs, and forums are for anyone who believes in the cause of the SportsPlex. Feel free to share your stories, tips and ideas and participate in our online community.
If you have questions, comments or concerns about the SportsPlex, we will do our best to connect with you and we may reach out to you directly regarding your comments. For expedient assistance, please contact us directly via the contact form on the website.
General Guidelines
We consider this online community one big SportsPlex. We want to hear from you on social media, our blogs, and our forums but have a few things that we do not allow:
– Posts that contain, discuss or promote:
-> abusive, vulgar, offensive, threatening or harassing language
-> personal attacks of any kind
-> illegal activity
-> political campaigns
-> religious issues
-> legal or employment issues
-> posting of premium content from any website
-> fake news or any content intended to mislead
– Conversations that negatively target specific individuals, groups, or organizations
– Posts that are spam, solicitations or advertisements
– Contest and voting campaign posts that are not authorized by South Jefferson SportsPlex
– Any profile icon or name related to commercial content that promotes another business, website, specialty page other than a SportsPlex or those approved by South Jefferson SportsPlex
– Personally identifiable information (like phone numbers or email addresses), private or sensitive details about another person
– Material or information that you don’t have the right to post or share
Differences of opinion are welcome as long as they are respectful. Be courteous and respect those asking questions with friendly, informative discussions. If it’s not, it will be deleted. Posters will be permanently banned immediately for a serious, willful, and/or repeated violation of any of these rules.
User-submitted content (including comments, updates, photos and videos) do not necessarily represent the views of South Jefferson SportsPlex .
The statements and opinions posted by registered participants to these forums and blogs are offered for educational, informational, and social purposes only, should not be construed as personal medical advice, and are not intended to diagnose any medical condition or replace your or anyone else’s healthcare provider. Please consult with a physician or local healthcare provider before taking any advice that might affect you or anyone else’s health and well-being.
Some links featured on our website, social media, blogs, and forums will take you to non-SportsPlex websites. The views and opinions of authors expressed on those websites do not necessarily state or reflect those of the South Jefferson SportsPlex .